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1-Day Mandatory Training Course

Course Title:
Mandatory Training for Healthcare Professionals
Course Duration:
1 Day (6–7 hours)
Target Audience:
Healthcare Assistants, Nurses, Support Workers, Agency Staff, and Healthcare Professionals working in NHS, Private Hospitals, Care Homes, and Community Services.
Course Aim:
To provide healthcare professionals with the essential knowledge and understanding required to maintain safe, compliant, and effective practice in clinical and care environments.
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Module 1: Health & Safety in Healthcare

Learning Objectives
Learners will understand their responsibilities for maintaining safe working environments for themselves, colleagues, and patients.
Key Topics Covered
  • The Health and Safety at Work Act 1974
  • Employer and employee responsibilities
  • Risk assessments in healthcare settings
  • Safe systems of work
  • Reporting hazards and unsafe practices
  • Incident reporting procedures (Datix or local systems)
  • Personal protective equipment (PPE)
  • Workplace safety awareness
Practical Application
  • Identifying risks in healthcare environments
  • Understanding reporting procedures for incidents and near misses

Module 2: Infection Prevention and Control

Learning Objectives
Learners will understand how infections spread and the actions required to reduce transmission.
Key Topics Covered
  • Chain of infection
  • Standard infection control precautions
  • Hand hygiene principles (WHO 5 moments)
  • Personal protective equipment (PPE)
  • Cleaning and decontamination
  • Waste disposal and clinical waste management
  • Management of blood and body fluid exposure
  • Isolation procedures
Key Guidance
  • NICE infection control guidance
  • NICE infection control guidance

Module 3: Safeguarding Adults

Learning Objectives
Learners will understand their duty to protect vulnerable adults from harm or abuse.
Key Topics Covered
  • Definition of safeguarding
  • Types of abuse:
  • Physical
  • Emotional
  • Sexual
  • Financial
  • Neglect
  • Discriminatory abuse
  • Signs and indicators of abuse
  • The Care Act 2014 safeguarding principles
  • Duty of care and professional responsibility
  • How to raise safeguarding concerns
  • Whistleblowing procedures

Module 4: Safeguarding Children

Learning Objectives
Learners will recognise safeguarding concerns involving children and understand reporting responsibilities.
Key Topics Covered
  • Definitions of abuse and neglect
  • Types of child abuse:
  • Physical
  • Emotional
  • Sexual
  • Neglect
  • Indicators of possible abuse
  • Child protection procedures
  • Duty to report safeguarding concerns
  • Role of healthcare staff in safeguarding
Key Guidance
  • Working Together to Safeguard Children

Module 5: Fire Safety Awareness

Learning Objectives
Learners will understand fire safety principles and emergency procedures in healthcare settings.
Key Topics Covered
  • Causes of fires in healthcare environments
  • Fire prevention measures
  • Fire risk assessments
  • Fire detection and alarm systems
  • Evacuation procedures
  • RACE principles
  • Rescue
  • Alarm
  • Contain
  • Evacuate
  • PASS fire extinguisher method
  • Pull
  • Aim
  • Squeeze
  • Sweep

Module 6: Equality, Diversity and Human Rights

Learning Objectives
Learners will understand how to promote inclusive and respectful care.
Key Topics Covered
  • The Equality Act 2010
  • Protected characteristics
  • Discrimination, harassment, and victimisation
  • Promoting dignity and respect in care
  • Person-centred care approaches
  • Cultural awareness in healthcare

Module 7: Information Governance & Confidentiality

Learning Objectives
Learners will understand their responsibilities regarding the protection of patient information.
Key Topics Covered
  • Confidentiality in healthcare
  • Principles of GDPR and Data Protection Act 2018
  • Secure handling of patient records
  • Information sharing protocols
  • Record keeping standards
  • Consequences of breaches

Module 8: Basic Life Support Awareness

(Theory component only if delivered within the mandatory course)

Learning Objectives
Learners will understand the principles of responding to medical emergencies.
Key Topics Covered
  • Recognition of cardiac arrest
  • Initial assessment of a collapsed patient
  • Chain of survival
  • Role of CPR and defibrillation
  • Emergency response procedures
  • Post-incident reporting

(Practical CPR normally delivered separately in the BLS course.)

Module 9: Duty of Care and Professional Conduct

Learning Objectives
Learners will understand the importance of accountability and professional standards in healthcare practice.
Key Topics Covered
  • Definition of duty of care
  • Professional boundaries
  • Code of conduct for healthcare workers
  • Negligence and accountability
  • Raising concerns and whistleblowing

Learning Methods

The course is delivered using a blended learning approach including:

  • Classroom presentations
  • Interactive discussions
  • Case studies
  • Scenario-based learning
  • Knowledge checks and quizzes

Assessment

Learners will complete:

  • Knowledge assessment / multiple choice test
  • Trainer observation during participation
  • End of course competency review

Course Outcomes

Upon completion learners will be able to:

  • Work safely within healthcare environments
  • Recognise safeguarding concerns
  • Apply infection prevention practices
  • Understand fire and emergency procedures
  • Maintain confidentiality and professional conduct
  • Contribute to safe and effective patient care

Certification

Upon successful completion learners will receive:
Mandatory Training Certificate
Valid for 12 months

Frequently Asked Questions

Basic Life Support (BLS) Training

What is Mandatory Training in healthcare?
Mandatory training refers to essential training required for healthcare workers to ensure they have the knowledge and skills to work safely, comply with legislation, and protect patients, colleagues, and themselves. It typically includes topics such as Health & Safety, Safeguarding, Fire Safety, Infection Control, and Information Governance.
Mandatory training is required for most healthcare staff including:
  • Nurses
  • Healthcare Assistants
  • Support Workers
  • Agency Staff
  • Care Home Staff
  • Domiciliary Care Workers
  • Allied Healthcare Professionals
It is often required by NHS Trusts, CQC-regulated providers, and recruitment agencies.
Most organisations require mandatory training to be renewed annually (every 12 months) to ensure staff knowledge remains current and aligned with updated healthcare guidelines.
If your training expires, you may be unable to work shifts or be placed on client assignments until it is renewed. Agencies and healthcare providers require staff to maintain up-to-date compliance training.
Yes. Mandatory training delivered by accredited training providers is recognised by many healthcare employers including:
  • NHS Trusts
  • Private Hospitals
  • Care Homes
  • Community Healthcare Services
  • Recruitment Agencies
Always check with your employer regarding their specific training requirements.
Yes. While awareness of these topics may be covered during Mandatory Training, practical competency training for courses such as:
  • Basic Life Support (BLS)
  • Moving & Handling
  • PMVA (Prevention & Management of Violence & Aggression) is usually delivered as separate certified courses.
If you suspect abuse or neglect, you must:
  • Ensure the immediate safety of the individual.
  • Report the concern to your line manager or safeguarding lead.
  • Follow your organisation's safeguarding reporting procedures. Never ignore or delay reporting safeguarding concerns.
Infection prevention protects both patients and healthcare staff. Many patients have weakened immune systems, meaning infections can lead to serious complications. Following infection control procedures helps reduce the spread of illness and healthcare-associated infections.
Healthcare workers must:
  • Follow safe working practices
  • Use equipment correctly
  • Report hazards or incidents
  • Protect themselves and others from harm
Health & Safety is a shared responsibility between employers and employees.
In most healthcare environments the RACE principle is used:
  • Rescue anyone in immediate danger
  • Alarm by activating the fire alarm system
  • Contain the fire by closing doors if safe
  • Evacuate following site procedures
Always follow your organisation’s fire evacuation plan.
Patients trust healthcare professionals with sensitive personal information.
Maintaining confidentiality ensures:
  • Patient dignity and privacy
  • Legal compliance with GDPR and the Data Protection Act
  • Professional and ethical practice
Confidential information must only be shared when necessary and with authorised individuals.
If a learner does not pass the knowledge assessment, the trainer will normally:
  • Review the areas of difficulty
  • Provide additional guidance
  • Allow the learner to retake the assessment
The goal is to ensure learners fully understand the material.
Learners are advised to bring:
  • Valid identification
  • Comfortable clothing
  • Notebook and pen
  • Any pre-course materials if provided
Yes. Learners who successfully complete the course and assessment will receive a Mandatory Training Certificate, which can be used for employment compliance purposes.
Yes. Many healthcare agencies require candidates to complete Mandatory Training to meet compliance requirements before being placed in roles.